We strongly advise all EmailOut users to update their Domain Name System (DNS) settings to benefit from DomainKeys Identified Mail (DKIM) and Sender Policy Framework (SPF) authentication.

In this article, we will explain how to set up a new ‘From Address’ and how to update your Domain Name System settings as well as troubleshooting.

Why do I need to change my DNS settings?

When you send an email campaign the recipients’ server will check where the email came from and that it is properly authenticated. If you proceed to send your email without changing your DNS settings then your email may fail authentication and not reach the intended recipient.

How do I change my DNS Settings?

Before we begin, if you haven’t already, you will want to ensure that you’ve set up the correct email address you intend to send from.

You can add as many ‘Alternative Email Addresses’ as you like. Simply log in to your EmailOut account and head to Profile > Change Email (tab).

The next step is to head over to the dedicated DNS tool in your EmailOut account by clicking on the Profile > DNS (tab). There you will see three CNAME records you will be using to update your DNS settings. It will look something like this:

Now that you have the three required CNAME records to update your DNS settings you can log in to your hosting service provider then search for ‘Manage DNS’ feature (or something similar) and then select your domain.

For your next step, simply click on ‘Add New’ and set the ‘Type’ to CNAME and ‘TTL’ to default. Afterwards, enter one record at a time like the example below:

How will I know when it has worked?

If the DNS settings have been updated successfully you can log back into your EmailOut account and check the DNS tool. If the set up is successful you should see three green ticks.

In order to check if the set up was successful go to Profile > DNS (tab).

How long will it take?

The TTL (Time-To-Live) determines the time the records will take to propagate. This will vary for each domain hosting provider and may display as ‘1 Hour’ or ‘3600 seconds’ for example.

Most providers will tell you it can take up to 48 hours but it’s usually a lot faster than this. The average time is 2 hours.

Have I made a mistake?

Some domain hosting providers will automatically add ‘yourdomain.com’ to the initial record. Therefore, it might not be necessary to add it.

If you don’t have any luck with the records below (example 1), try removing ‘youdomain.com’ from the initial record as shown in example 2.

Example 1.

Example 2.

Some domain name hosting providers do not support underscores in the records - which are required for authentication. If this is the case then we suggest changing providers in order to authenticate your email.

How to change DNS settings in common Domain Hosting Providers?

GoDaddy: How to add a CNAME record

AWS:Supported DNS record types

123Reg:Creating a CNAME record

FreeParking:Managing DNS Resource Records

NameCheap: Creating a CNAME record for your domain

G Suite (Google):Add a CNAME record to your domains DNS records

(Any of the above links broken? Or would you like us to add another Domain Host’s support page? Email support@emailout.com)

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